FAQ
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Everything patients and families ask, grouped by topic. If yours is not here, a real person replies within one business day.
Getting started
The basics, and where to download.
Recording & summaries
How recording and the summary actually work.
Symptoms & tracking
PRO-CTCAE and what you can capture.
Families & caregivers
Dependent management and shared access.
Privacy
Who can see what, and what happens to your data.
Research and trials
What happens if you are on a trial, and how research sharing works.
Cancer-specific
How Care Journal surfaces oncology features when you opt in.
Account & billing
What free means and how to recover access.
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